03301 330744 info@graysoninstallations.co.uk Mon-Fri 9:00-17:00
Solutions
03301 330744
Mon-Fri 9:00-17:00

Complaints Policy

Last updated: 30 July 2026

Our commitment

We’re a family-run business and we take pride in every installation. If something isn’t right, we want to know - and we’ll work with you to put it right quickly and fairly.

How to make a complaint

You can raise a complaint in whichever way suits you best:

Please include your name, contact details, the address of the installation and as much detail as you can about the issue.

What happens next

  1. Acknowledgement - we’ll acknowledge your complaint promptly, normally within three working days.
  2. Investigation - a senior member of the team will investigate, which may include a site visit.
  3. Resolution - we’ll set out our findings and proposed resolution in writing, and agree next steps with you.

We aim to resolve complaints as quickly as possible; where an issue is complex we’ll keep you updated on progress throughout.

If you’re not satisfied

We’re accredited installers, and our work is covered by the consumer protections attached to those schemes. If you feel your complaint hasn’t been resolved, you may be able to escalate it through the relevant certification or consumer protection body connected to your installation - we’ll signpost the correct route for your specific contract on request.